Dedicated Internet Access (DIA) offers an ideal solution to the frequent congestion, slow speeds, service outages, and security issues of a shared internet connection. These issues can negatively impact your business profitability and customer satisfaction. The advantages of DIA over shared connections include:

• Enhanced Performance: DIA provides symmetrical download and upload speeds, ensuring seamless application performance and uninterrupted operations. High upload speeds and low latency facilitate efficient large file transfers.
• Assured Service: DIA providers offer Service Level Agreements (SLAs) that guarantee specific speed, bandwidth, and uptime standards. Customers are eligible for SLA credits if these standards are not met.
• Swift Troubleshooting: Troubleshooting issues with DIA typically take only a few hours, compared to the potentially days-long response times for shared internet connections. This minimizes downtime and disruptions to business operations.

Shentel Business DIA offers a dedicated, high-speed internet connection that's reliable, scalable, and tailored to your needs. Here's how it benefits your business:

• Enhanced Productivity: Fast, consistent internet speeds enable seamless uploads and downloads, enabling efficient access to critical business applications and improving overall customer satisfaction.
• Flexibility: Choose from a variety of access options—T1 to high-capacity Ethernet— with speeds available from 100 Mbps up to 10 Gbps. Flexible billing options include both flat and aggregate plans.
• Reliability: The Shentel Business network features a resilient ring architecture that ensures redundancy and maximum uptime. By minimizing performance-impacting issues like packet loss and jitter, our dedicated speeds consistently meet Service Level Agreements.
• Scalability: Our team designs custom solutions that can adapt and expand alongside your business's evolving internet requirements.
• Multi-Site Connectivity: Connect multiple locations, current and future, with DIA.
• Local Support: With 125 years of quality customer care and a local Network Operations Center (NOC), our trusted team provides 24/7/365 monitoring, rapid issue identification, and improved availability.

With Shentel Business DIA, you can experience the advantages of a dedicated internet connection that empowers your business to thrive.

Shentel’s Network Performance Portal enables you to watch, assess and report on your network performance in real-time with a simple, live-view dashboard. Ask us about adding the Network Performance Portal to your DIA network so you and measure and manage with the best tools.