Shentel Business Refer-A-Friend Program FAQs
When you Refer-A-Friend to Shentel Business, you can receive:
- Up to $100 Bill Credit per qualified referral.
- Up to $1,200 in bill credits in a calendar year when you refer eligible companies to Shentel Business.
Shentel Business Refer-A-Friend is a referral program that rewards existing and new customers.
Party
| Rewards |
|---|
| Referrer (Existing Business Customer) | Can earn $100 bill credit* per qualified referral and up to $1,200 total bill credits in a calendar year when they refer eligible businesses.
*issued as $20 credit per month for 5 months.
|
| Friend/Referee (Person Referred) | - Can earn $100 bill credit* if install qualifying service(s).
- After activating the referral through the email communication, the business contact referred can sign up for qualifying internet services.
*issued as $20 credit per month for 5 months.
|
How do I participate in the Shentel Business Refer-A-Friend program?
To participate in the Shentel Business Refer-A-Friend Program you must:
- Be 18 years of age or older.
- Have an active Shentel Business account in good standing, and remain in good standing throughout the referral process.
- Refer friends through the specified landing page using the link provided in the email or on shentelbusiness.com.
To refer friends:
- Click on the link provided in the email sent to you or online at shentelbusiness.com.
- Complete all the information on the form.
- When referring your friend, use the Email address your friend will use to sign up for service.
- The person you referred will receive an email letting them know they have been referred and if they sign up for service within 60 days, you will be eligible to receive a $100 bill credit.
- Once your friend has had service installed and has remained a customer in good standing for 90 days, both you and your friend will be issued a $20 bill credit for 5 months totalling $100 in credits to your bill. You must also remain a customer in good standing for 90 days.
What services qualify for a reward with the Shentel Business Refer-A-Friend program?
Shentel Business Internet Service, any speed.
Where can I find my customer number?
Your customer number is located on your paper bill. You can also find it in your online account. Sign in to your account on shentelbusiness.com, click 'Pay my Bill' and you will see your customer number at the top of the page.
How do I get rewarded?
For the referring customer and the referred customer to receive a reward, the referred customer:
- Cannot be an existing customer within the past 180 days.
- Must and have qualified services installed/activated within 60 days of the referral.
- Must have business location in a Shentel Business serviceable area.
- Maintain qualifying service(s) for 90 consecutive days after installation/activation.
- Must have an account in good standing for 90 days.*
*Note: The referring customer must also have an account in good standing for 90 days. - Once all requirements are met, both referring and referred customers will receive a confirmation email from Shentel Business.
- A $20 bill credit will be issued each month for 5 months, totaling $100.
When will I receive my $100 Bill Credit?
Bill credits will be issued after:
- All requirements are met when friend adds service. (Customer is in good standing and friend has completed installation.) Both referring and referred customers will receive a confirmation email from Shentel Business.
- Your friend has maintained their eligible service for the 90-day period required under the program.
Can I combine this with other offers?
Yes, this offer can be combined with other Shentel Business promotional offers.
What does it mean for my account to be in good standing?
For your Shentel Business account to be considered in good standing, it cannot have an unpaid balance or be temporarily disconnected.
Who can I call if I do not receive my Credit?
Please call 1-800-SHENTEL to speak to customer service, and we will confirm whether all requirements have been met. If it is determined that a referral credit has been missed, we will apply it at that time.
Are Shentel employees eligible to participate?
No. Employees of Shentel will not be eligible to receive rewards as a referrer or a referree.
Restrictions apply. Not all services available in all areas. Must be 18 years or older to participate. The Referred Customer must install/activate Shentel Business service(s) within 60 days from date of the referral and both the Referring and Referred Customers must remain a Shentel Business customer in good standing for 90 consecutive days immediately following service activation before credit will be applied. Limit of up to $1,200 in Referral Credits per calendar year will be awarded to the Referring customer. If referral credits result in a negative balance on your bill, it will be carried to your next bill. Negative balance as a result of Referral Credits will not be paid out if service is cancelled. © 2025 Shentel Business. All logos are registered trademarks. All Rights Reserved.